Terms & Conditions شرائط و ضوابط

• The minimum order for each main dish is 4 persons.
• The minimum order applies to main food items such as Salan, Rice, Main Course, etc.
• Sides, Bread/Naan/Roti, Salads, Drinks, Desserts and other Extras are not included in the minimum 4-person order and will be charged separately according to the selected quantity.
• Customers can add extra items according to their requirements.

• After placing your order, our team will contact you through WhatsApp to confirm the order details.
• Your order will only be considered confirmed after confirmation through WhatsApp.
• Once the order is confirmed, a 50% advance payment will be required to start preparation.

• After receiving the 50% advance payment, the cooking/preparation time will be approximately 2 hours.
• Please note that delivery time is separate from the cooking time and may vary depending on the delivery location, traffic and other circumstances.
• Customers are requested to provide a correct and complete delivery address and an active WhatsApp/contact number.

• Once your order is confirmed and the 50% advance payment has been received, preparation may begin immediately.
• If you wish to cancel your order, you must inform us within the first 2 hours of the cooking/preparation period.
• If cancellation is communicated within the permitted time and food preparation has not progressed to a stage where cancellation is no longer possible, the advance payment may be refunded.
• Once the meal has been prepared or the preparation process has reached an advanced stage, the 50% advance payment will become non-refundable.
• In such circumstances, the customer may be required to accept the prepared meal.
• Delivery charges, if already incurred, are non-refundable.

• Customers are requested to check the food package immediately upon delivery.
• If the package appears damaged, opened, spilled or if any food has leaked during delivery, please take clear photos/videos immediately and send them to us through WhatsApp.
• Any delivery-related complaint should be reported as soon as possible so that our team can investigate and provide an appropriate solution.

• We take food quality and customer satisfaction seriously.
• After receiving your order, please open and check the food within 30 minutes of delivery.
• If you believe there is a genuine issue with the food quality, taste, freshness or condition, please contact us immediately through WhatsApp.
• For quality-related complaints, customers may be asked to provide photos/videos and other relevant details to help us assess the issue.
• After verification, Dawat Ghar may offer an appropriate resolution, which may include:
  • Replacement of the affected meal/item; or
  • Refund of the affected item's amount, where applicable.

• Food should be consumed or stored properly as soon as possible after delivery.
• If the food is not being consumed immediately, it should be stored appropriately, preferably in a refrigerator.
• Once food has been delivered, Dawat Ghar is not responsible for food spoilage caused by improper storage, leaving food uncovered, prolonged exposure to room temperature, or improper handling by the customer.
• Complaints regarding smell, taste or spoilage caused by improper storage after delivery will not be eligible for replacement or refund.

• Packaged products supplied by third-party brands, such as soft drinks, bottled water, packaged food, canned/tin products and other branded items, are delivered to customers in their original packaging.
• Dawat Ghar does not manufacture these products and therefore does not provide a separate quality guarantee for their contents.
• Any manufacturing defect, expiry issue or product-specific complaint will be subject to the manufacturer/brand's applicable policy.
• However, if the product is visibly damaged or leaking at the time of delivery, please report it immediately with photos/videos.

• Delivery charges are separate from food prices unless specifically stated otherwise.
• Delivery charges may vary depending on the customer's location and delivery distance.
• The applicable delivery charge will be communicated/confirmed before the order is finalized.

Customers are responsible for:

• Providing the correct delivery address.
• Providing an active phone/WhatsApp number.
• Being available to receive the order at the agreed delivery time.
• Checking the order and food condition immediately after delivery.
• Following proper food storage and handling instructions after receiving the order.

• Customers must inform Dawat Ghar before order confirmation about any food allergies, intolerances or special dietary requirements.
• Although we take reasonable precautions, we cannot guarantee an allergen-free environment because food may be prepared in a kitchen where different ingredients are handled.
• Customers with serious allergies should contact us before placing an order.

• Any changes to the quantity, dishes, sides or other items should be requested before the cooking process begins.
• Once cooking/preparation has started, changes or additions may not be possible.
• Additional items requested after confirmation may require additional payment and may also affect the preparation/delivery time.

Dawat Ghar will make reasonable efforts to prepare and deliver orders on time. However, delays caused by circumstances beyond our reasonable control, including severe weather, road closures, traffic conditions, accidents, emergencies, power outages or other unforeseen circumstances, may occur.

In such circumstances, we will communicate the delay to the customer as soon as reasonably possible.

Dawat Ghar reserves the right to refuse or cancel an order in exceptional circumstances, including:

• Incorrect or incomplete customer information.
• Unavailability of required ingredients.
• Unsafe delivery conditions.
• Suspected fraudulent orders.
• Circumstances beyond our reasonable control.

If Dawat Ghar cancels an order before preparation begins, any advance payment received for that order will be handled appropriately according to the circumstances.

For any complaint regarding your order, please contact us through our official WhatsApp number as soon as possible after delivery.

For food quality, missing items, damaged packaging or delivery issues, customers should preferably report the issue within 30 minutes of receiving the order, along with clear photos/videos where applicable.